Refund policy
Full Priced Items
SAHARA pieces that have been purchased at full price are eligible for a return for a refund, store credit or an exchange within 14 days of delivery date.
Sale Items
SAHARA pieces purchased from our Sale Collection are a Final Sale and are not eligible for a return or exchange. Sale items are marked as "Final Sale" which is specified on the product pages. By purchasing a Final Sale item, you acknowledge and agree that these products cannot be returned or exchanged, and no refunds will be issued. However, if a Final Sale item is received damaged or defective, please contact us immediately, and we will address the issue in accordance with our Damaged/Defective Goods Policy. We reserve the right to amend these terms at any time, and it is your responsibility to review them regularly.
14 Day Returns
We want you to be happy with your purchase. SAHARA gladly accepts returns within 14 days from the date that your order was delivered; under the following conditions:
- Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
- Sale items marked as 'Final Sale' at the time of purchase cannot be returned; for refund, exchange or store credit, unless deemed as faulty
- Swimwear can be returned if it is unworn and in its original condition with all tags and protection stickers attached. Underwear must be worn when trying on swimwear for hygiene reasons
Due to the delicate nature of our products, we recommend you follow the garment care instructions to avoid any unnecessary damage to your SAHARA Piece. Any damage caused to your item caused by failure to follow these instructions will not deem your item as faulty. If an item is faulty, you will be entitled to a replacement or a full refund if the stock is unable to be replaced.
Returns Process
To return an item please email us at customercare@shopsahara.com.au advising your order number and requesting a return. We will advise next steps.
If you are returning items for 2 separate orders, you will need to submit 2 separate return requests.
You, the customer, are responsible for the cost of return shipping. We highly recommend using a tracked method of postage. We will not be held responsible for returned items that are lost in the post.
If you opt for a Store credit, your gift card will be emailed to you once your return has been processed.
Upon receipt of the items, they will undergo a quality control assessment and once cleared, your return will be processed in line with your instructions. Refunds are processed within 7 business days of your return being received and are made in the form of the original payment or, if you wish, store credit. Refunds will automatically be returned back to the original method of payment. If a gift card and credit card was used, the refund will first be applied to the Gift Card.
If you paid via card, funds take 5-7 business days to securely process.
If you paid via AfterPay you will receive an email from AfterPay outlining your AfterPay account amendment.
Exchange Process
Please email us at customercare@shopsahara.com.au to initiate your exchange.
Exchanges are dependent on your preferred item being in stock. Your new item will not be shipped until your original item has been received and our quality control assessment is complete. Once approved, your exchange will be sent.
An additional shipping fee of $10 is payable for exchanged items. This will be invoiced separately.
On initiation of exchange, your new item will be held for a maximum of ten days. You are responsible for ensuring your original item is retuned to us within this timeframe. If your original item is not received within this timeframe and your new item has been sold, your original item will be refunded.